Patient Information

We are a Family Practice located on the Sunshine Coast servicing the surrounding Hinterland. We are a Mixed-Billing practice open 5 days a week.

GPA Accredited  Medical Practice

Farrell Street Family Practice is proud to announce that once again it has been successful in its Accreditation process and has been awarded Accreditation with GPA Accreditation plus.

What is Australian General Practice Accreditation?

General Practice Accreditation (GPA) is your guarantee that a medical practice meets the highest possible quality standards of practice. General practices that achieve accreditation must meet a set of nationally recognized standards that focus on health care quality and patient safety.

These standards are set by the Royal Australian College of General Practitioners (RACGP).

Meeting these standards means:

  • We respect your rights and needs
  • We offer a safe place for your care
  • We are committed to improving your health
  • We protect your privacy and maintain the security of your personal health information at all times
  • We use safe sterile equipment
  • We are committed to ongoing education and training.
  • We are committed to ongoing quality improvement.

Practice Accreditation is a voluntary process – medical practices are not required to gain accreditation but may choose to do so if they wish to offer their patients the highest possible quality of care. Accreditation of a medical practice is provided by an independent third party assessor such as GPA ACCREDITATION plus or AGPAL. Achieving General Practice accreditation is not easy. Accreditation is only granted if a practice is able to conclusively demonstrate and maintain the highest possible standards of health care provision, practice management and administration.

Results of Investigations

At the time the investigations are ordered, arrangements will be made for results to be given at a follow up appointment. Results will not be given over the phone.  Urgent results will be dealt with by Gp.

Fees for Non Bulk Billing Patients

Practice Fees
Our Practice is a Mixed Billing Practice. As of the 09.03.2023 we will be Bulk Billing general consultations for all concession card holders and children under 16. If you do not hold any of the listed cards there will be an out of pocket cost for your appointment. Please speak to your GP if you are experiencing any financial difficulties at this time as we want to work with our patients during this process.
Additional services including procedures, biopsies, joint injections and some dressings do have an out of pocket cost. For further information regarding prices please contact the Practice. For further information regarding prices please contact the Practice.
To view the practice fees as of 18th of December 2023, please click here.

Practice Personal Information Policy

To ensure the security of personal information held in this practice, all records are stored on a computer, are password protected and are only accessible by authorised staff (all of whom have signed confidentiality agreements) within the practice.

This practice will only use Medicare numbers collected from patients for the purpose of billing for medical services provided.

The information you provide will only be for:-

– The primary purpose of providing quality health care services  Administrative purposes for our medical practice

  – Billing purposes, including compliance with Medical Australia requirements

  – Disclosure to others involved in your health care, including treating doctors, specialists and medical technicians outside of this practice. This may occur through referral to other doctors, or for medical tests and in the reports or results returned to us

  – Disclosure to other doctors within this practice, locum, for the purpose of patient care

  – Disclosure for research and quality assurance activities (using only de-identified data) to improve individual and community health care and practice management.

  – Disclosure to State and Commonwealth Reminder Systems Pap Smear Register, Immunisation Register for preventative health care in other situations we would not disclose your personal information without obtaining your consent.

We will endeavour to ensure that all personal information collected is accurate, complete and correct. Patients who wish to access their personal health information are welcome to discuss these matters with their treating doctors. Should access be denied, a reason for this denial will be provided to you.

Privacy Policy

Your privacy is important to us at Farrell Street Family Practice so please read our Privacy Policy here – click here.

Complaints & Feedback

If major complaints arise there are many avenues through which they may be resolved, including referral to the
Health Quality and Compliants Commission
PH: 1800 077308.

Recalls and Reminder System

Farrell Street Family Practice has a recall and reminder system in place through a secure database called Automed, any urgent results will be handled by the nurse. Your consent will need to be recorded this is done when the new patient form is being completed.

Transfer of Medical Records

In order to request any medical records from previous practitioners, patients must sign a release form provided by Reception this will then be faxed to the appropriate location.  If you wish to have your records sent to another practitioner, we must receive a signed release form from new practitioner.


Patients are advised to make an appointment for all scripts.

Wheel Chair Access

Close access available at the front of the surgery.

Interpreter Services

Interpreter Services: 1300 131 450 
National Relay: 03 9963 3912

Allied Health Services

We have a Dietitian available at our practice, please enquire with reception for available times.

4Cyte pathology open Monday – Friday 8:30am – 4:30pm (closed for lunch from 12:30pm – 1:00pm)

E Health (PCEHR)

This is a new government initiative.  You are fully in control of which details are uploaded.  This is beneficial if you see doctors at more than one surgery or spend time travelling.  Note that uploading can be restricted to immunisation history only.  Please discuss with GP.

Home Visits

Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice.

It is best to phone early in the day if a home/nursing home visit is required.

You will be informed if fees apply.

Walk In Appointments

Walk In appointments are available, though possibly not with your usual GP.

Practice Communication Policy – TELEPHONE CALLS

Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse or a doctor. Messages may be left for the attention of the doctor and will be returned as soon as possible.

Communicating via Email

Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter. Please note patient records or correspondence will only be sent to a patient once our Email Consent form has been signed by them.

If you need to speak with us urgently during our opening hours or do not receive a reply to your email please contact us by phone.

Cancellation Policy

Please note our practice will be implementing a Cancellation Policy, with a fee of $50 for all appointments where the patient is a No Show or Cancels with less than 4 hours’ notice. Payment will need to be made before seeing the Doctor on the next appointment.

Currently we have many patients who do not show for their appointment or cancel at the last minute, as our appointment book can be full at times we are then unable to accommodate patients who are waiting to be seen.

Patient Feedback

We love hearing from our patients so we can improve our clinic.

If you have feedback or a comment, please fill out the form below. If you have an urgent issue or need to speak to a doctor, please contact the clinic on 5446 8822